Client Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be dealt with within maximum sixty minutes after the trouble ticket or email was received. If your issue requires additional assistance from a server admin, we’ll forward the support ticket or the e–mail to the person on duty then leave a note to let you know that more time will be required for discovering the best solution. And if you order the Administration Services package, any of the server administration tasks included there will be completed whenever you like.
A Top–Quality Help Desk Support Service
We will be at your disposal 24–7–365 to reply to any queries that you may have connected with our Web Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require help tackling server management tasks, you can take a look at our Administration Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services
An Intuitive Help Section
We have equipped our Web Control Panel with a fully detailed knowledgebase, which offers detailed explanations of its features and functionalities. Furthermore, we have made exhaustive video tutorials that will further instruct you how to carry out a particular operation or troubleshoot a frequently encountered issue. All the educational articles and the video tutorials are readily accessible from every section of the Web Control Panel via the Help and Videos buttons in the top right corner.