Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into iDataRack’s Web Control Panel. It includes an immense database with frequently asked questions and detailed instructional articles compiled by our well–trained help desk support staff.

  • Top quality support service
  • Instructional Videos

  • If you prefer to watch how a task is done or how an issue is addressed, rather than just reading about it, check out our collection of instructional video tutorials. They cover a variety of topics and will help you quickly learn how to work with the Web Control Panel.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 tech support service and feature a 1–hour ticket response time guarantee. Our expert technicians will be available to you 24/7/365 and will solve any problem that you could possibly have within less than one hour after the technical support ticket submission. Normally, an answer will be given to you in less than twenty minutes.