Customer Support Channels
A 1–hour Response Guarantee
We supply a 1–hour resolution warranty with all of our Linux shared website hosting packages, which means each individual support inquiry you post is going to be replied to in only 1 hour max. Our support crew members have been trained to efficiently handle any situation and to give you detailed advice on any difficulty that you might have.
A Top–quality Support Service
It is easy to contact us 24x7x365 with any question you could have regarding iDataRack’s offerings. We have got consultants on duty everyday to offer you support whenever required. You could use the ticket system or drop an email whenever you want, or pick–up the phone or use the live chat through business hours.
An Intuitive Help Section
Our Control Panel includes a thorough knowledge base that is built into all areas. In each area, you’ll find a Help control key which will load for you a group of step–by–step courses on how to use a particular feature or execute a selected action. Additionally, we have made tutorial training videos as a way to get a better idea of the Control Panel’s interface.