Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Guarantee

  • Our technical support Department is on–line 24/7 to handle all of your service needs. Every single ticket you send out to us is going to be addressed within maximum 60 minutes. If your situation requires assistance from an admin, we will forward the ticket to the technician in charge and will inform you that the situation will soon be resolved.

  • Top quality support service
  • Top–quality Client Support Service

  • We provide you with 7 days a week technical assistance via a super–fast ticketing solution built into your Control Panel. You can contact us anytime about any of the software packages that come pre–configured on your virtual server, which include the chosen Linux OS, the server administration panel and our in–house created Web Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A detailed and routinely updated article base is included in our in–house built Web Control Panel. It gives you quick tips about how to execute all of the standard web site management tasks. The Help section provides thorough how–to articles and step by step video training. You can reach the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.