The customer support that you can get from your shared website hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical problem with an active account. Timely and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual website hosting supplier and not from some reseller. When you buy a hosting account via a company that does not own its servers and it cannot access them directly, it's quite possible that you will wait for a day or two so as to have a response to any kind of query, therefore your sites may stay offline for a long time. In contrast, a supplier that provides different options for communication and has a support crew available at any time will assist you to right away and help you limit or completely avoid any downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our shared website hosting services include 24/7 technical support along with several ways of contact. If you don't have an account yet, you can easily call us or use our live chat and chat with a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up purchasing a service which you can't use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. Unlike the vast majority of providers that you can find today, we reply to all the tickets within the hour, so you will not need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated packages that we offer include 24/7 customer and technical support, therefore regardless of what problem you have, you are able to get in touch with us and we'll assist you at once. Our guaranteed reply time for each email message or support ticket that you open through your Hepsia website hosting Control Panel is only one hour; usually the reply time rarely is more than 20 min. In addition, we have telephone support with several local numbers around the globe as well as a live chat, so you'll be able to get in touch with us and find more info about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you have - payment methods, plan specs, email setup, website hosting account settings, etc. If you use our services, you will never experience a scenario where you should wait for a day or two to get an issue solved like you'll need to do with numerous other service providers.

24/7 Customer Support in VPS

Every virtual private server package that we provide features 24/7 customer and tech support, so in case you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it'll be much easier to keep track of what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is an hour, however it rarely takes that long to receive help. In case you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server through our company, you're able to get in touch with us anytime using various channels and the max time that you will have to wait for an answer is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any basic questions or you would like to learn more about our solutions before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In the event that you need help with third-party software that you are unable to set up or operate effectively, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.